Originally Posted by dnw
Glad you've calmed a little
bmifly, it was the rant that wound me up, not the issue...
I actually agree with what has been said re: a cooling off period. In pretty much any other industry a purchase can be returned unused and a contract has a legally enforced 'cooling off' period... so why not the airline business? This is an interesting one...
If there was a sensible policy, enforced consistently (oops, sorry, the C word, forgot its BA ground service we're talking about
) all sides would win... something along the lines of 12/24hrs cooling off providing its more than 72hrs from departure, lets say (otherwise you would have people abusing the system to change last minute biz trips).
dnw: bmifly's rant wound you up and not pucci's response? In an industry, where most reputed airlines allow changes during the 24 hour "cooling period", for a regular customer of BA with the highest elite staus to expect that he be treated sympathetically when he has made a genuine error on a web booking where the website is less than perfect is not unreasonable. Certainly, he did not deserve to be treated like he was. The patronising attitude of some of the regulars on this board is indeed shocking.