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Thread: Price more expensive on phone than app but not charged offline fee
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Old May 15, 2019 | 12:28 pm
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Anonba
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Originally Posted by allturnleft
Was trying to book a return london to glasgow on app; but kept reporting error, try later on stage 5/5 in the process

Tried website; again error reported after credit card accepted

Telephoned silver-line; They made booking but was £30 more expensive than online quoted price ; he assured me he wasn’t charging me an offline fee.

Anyone know the reason
a. why the booking kept crashing, (I made an Amsterdam booking no probs with same credit card etc)
b. why the price was more expensive.
My most likely guess is false availability on ba.com or it changed as you were trying to book. The offline service fee is £10 per person anyway the £30 offline service fee would be applicable for changes on ecisting bookings.
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