Originally Posted by
escape4
When you are not upgraded, have you checked if suites were available online? In other words, they could have upgraded you, but they decided not to? Or suites were just fully booked? I can believe the lack of upgrades in 2017-2018 as it was documented by others in this thread and was one of the reasons preventing me from staying at W in the past. However I am more disturbed by your poor track record in 2019. I thought Ambassador upgrades were improving recently.
My room at W was not pristine but it was not tired and I thought it was in excellent condition for a 7 year old hotel. No staining, unlike my suite at St.Regis earlier during the same week.
I believe the switch to Bonvoy wont make a property change their "habit".
It wont suddenly make "stingy" property become more generous but then it also wont make great property become "bonvoyed"
Unless Marriott corporate somehow receive complaints and act accordingly.
Sometimes I don't understand with property reluctance to upgrade first time elites and repeat elites.
I dont think the cost saving from not having to do housekeeping on more spacious suites worth the chance that the elites / repeat elites move their stay to another hotel.