I guess sometimes it's not what you say but how you say it and I took offense to the way they responded. At least say no kindly. I never said I expected anything. I never book any room that I know I won't be happy with in case an upgrade is not forthcoming. I have never not been upgraded in Hawaii, nor have I ever recieved such a response with politely asking.

On our last visit to the Ritz we were upgraded to an OV suite. On our first visit there they upgraded us to a deluxe OV and these visits were in the high season. Our first visit to the Haleklani afforded us a double upgrade in high season. I guess that the Kahala Mandarin just has different policies. I guess that the old saying goes- If you don't like the heat stay out of the kitchen applies here. Lesson learned!