Ouch, pretty poor.
Last year when they made the changes, the member page wasn't updated and junior was not listed as junior gold but as gold, which meant that points started to expire. It turned out to be a cosmetic error and it only took a few months to fix it. Not very good, but as it was a cosmetic problem it was liveable.
But to introduce junior tiers and not to update the cover letters et.c. for over a year is PPP.