Chat for match today:
Me: For accounted ending in xxxx I signed up for an offer of 60,000 miles after a $3000 spend. I see now you have a 65,0000 offer. Could I have 5000 miles added to my offer as a courtesy?


Tania (CSR): Robert, I have successfully raised request to match offer for 65000 miles for you. Our accounts specialists will work on this and you will be notified about the approval in 3-5 days.

Will report back result. I think 5-7 minutes of time is worth the 5k points.