Originally Posted by
Vince Chan
SPG used always set a Gold and Plat exclusive check in area , Marriott almost has no elite member desk, its" Marriott rewards membership zone" with a tiny sign on the desk is pointless. Anybody can use it.
Hyatt now usually set a World of Hyatt area for its higher tier member, why Marriott never think about this?Isn't this essential for a chain hotel?
I had a flight cancel on May 5 at the Miami Airport. I called the Ambassador line and they got me a room at the Sheraton Miami Airport. I was advised by my Ambassador to go to the Elite check in because the hotel lobby was a zoo. The hotel was only allowing elites to in the elite line. There must have been 30 people in line for regular check in and nobody in the elite line. I was checked in and into my room in less than 5 minutes after arriving in the hotel.