My husband changed our Hawaii trip around a bit. We are now going to Oahu instead of spending the whole time on Maui.

He booked us in at a five star hotel and in the reservation it asked if there were any special requests. My husband very nicely requested an upgrade if possible and available. The following was their response:

Upgrades are based upon availabilty at time of check in and at an additional cost. Please respond as to how you wish to proceed.

We were taken aback by this response. Why even bother stating the additional cost part. We booked a middle category room, so it's not liked we booked the lowest category and were looking for a suite. What about paying for a higher category would make this an upgrade? This response was from a reservationist. We all hope for an upgrade when checking in, but we feel that this response from this hotel was rather stiff and unaccomodating.

What do you feel about the response we recieved? Are we over-reacting. This vacation is about us, but my husband now feels like a beggar due to their response.