Originally Posted by
davie355
The only method of escalation is to reply to their messages and say you are not satisfied with the response.
As to cards getting suspended, I requested a $50 ride this morning from a new credit card. The card issuer then texted me immediately with a fraud alert, asking me to confirm the charge to Uber. I’ve been paying for Uber with cards from the same issuer for 8 years, so I’m not sure what triggered this alert. Anyway, this has been my only experience similar to yours.
That is unfortunate as the back-and-forth with Uber customer support has taken several days each time. In the case of the account suspension, that took more than a week to resolve. I am just going to move my travel over to Lyft. They just offered me their 10% off ride pass anyway.
As far as the CC suspension, it is entirely on Uber's end. Chase does not (or at least has claimed they do not) see the charge attempts when Uber has suspended my CSR.