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Thread: New Award stay Policy?-cancel within policy, charged full $ ?
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Old May 10, 2019 | 10:06 am
  #51  
Kacee
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Originally Posted by jak456
so one more data point. I have a points reservation for Oct, it has the following language:

Cancelling Your Reservation

  • You may cancel your reservation for no charge until October 3, 2019 (2 day[s] before arrival).
  • Please note that we will assess a fee if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card. This fee equals 1 night of your room charge (for the first night of your reservation).
No idea what the quoted fee will actually be ...
That strikes me as just fine. It's a 48 hour cancel and they're only charging a one-night no show fee.

The objectionable practice is taking a nonrefundable deposit for the full length of stay (often at full rack rate).
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