I don't understand the article describing "French booked a trip earlier this year, but when he checked his Aeroplan account, the miles were gone. He had missed the company’s deadline to use the miles by two weeks."
How did he book a trip before using the miles? Don't you have to have miles in order to book? It's not something you do after the fact.
And if he had booked a different trip earlier this year, then his miles should not have expired due to recent activity.
I'm confused...
