Originally Posted by
CanadaDH
I find it difficult to have sympathy for him. How can somebody who has flown over a million miles with Air Canada, who was actively saving miles in the program for retirement use, not know about the rule to have account activity each year.
I would say many people just add there FFN in the reservation (or had the corporate TA do that) and yet have zero understanding of how the programs works. I used to work with people like that. At times they wondered why they were getting a new shiny card (top status) and what it could for them. One well travelled manager did not know that he could get domestic lounge access (QF) with a QF gold/plat card.