Originally Posted by
GoPhils
OK not complaining about the quality of the food, but complaining that you were given the wrong food.
I do agree that technically based on the wording, OP could probably invoke the guarantee. But it doesn't necessarily seem fair to the property since they didn't seem to really know it was an issue until after the fact.
Head in the sand defense is not really a reason that the guest shouldn't invoke the guarantee. They can either pay more attention to Elite reservations or they can leave the program.
From the consumer point of view, it's not fair to the OP having did his part to become elite, book on Marriott.com, and pay the published rate only to be met with non-complying accommodations!