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Old May 9, 2019, 1:30 pm
  #43  
Beltway2A
 
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,757
Originally Posted by GoPhils
OK not complaining about the quality of the food, but complaining that you were given the wrong food.

I do agree that technically based on the wording, OP could probably invoke the guarantee. But it doesn't necessarily seem fair to the property since they didn't seem to really know it was an issue until after the fact.
You keep throwing out alternate scenarios that aren't like what actually happened to the OP. Your assertion that "it doesn't necessarily seem fair to the property since they didn't know" is false.

The guarantee is that you get the bed type you reserved, or you get $X. When OP didn't get the room type he reserved, the property broke the guarantee and was due to pay. Their ignorance of their own error isn't a defense.

If Marriott wanted the property to have an opportunity to cure, it would be part of the terms. There are no shades of gray here, the rules are perfectly clear.
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