FlyerTalk Forums - View Single Post - Elite guarantee not honored
View Single Post
Old May 9, 2019, 1:17 pm
  #42  
GoPhils
 
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Originally Posted by Beltway2A
If the "guarantee" required giving the property opportunity to cure, that would be in the guarantee. The fact that it's not speaks for itself.

It's nothing like complaining about food at a restaurant. There's no subjectivity at issue, either the room is of the bed-type that you booked, or it isn't.
OK not complaining about the quality of the food, but complaining that you were given the wrong food.

I do agree that technically based on the wording, OP could probably invoke the guarantee. But it doesn't necessarily seem fair to the property since they didn't seem to really know it was an issue until after the fact.
GoPhils is offline