Originally Posted by
GoPhils
It's a "violation," but they didn't really have a chance to correct it which seems to at least be the spirit of the guarantee. That's like complaining about your food at a restaurant after you ate it all.
Except that the T&C do not stipulate this! Grantees written by the program and not by the guest!
https://www.marriott.com/loyalty/mem...s/guarantee.mi
Guaranteed Room Type: When making a reservation, be sure to note your Member number and room/bed preferences. We’ll always honor your bed type request at our locations throughout the U.S. and Canada. Everywhere else, smoking/non-smoking preferences are honored based on availability; exact bed sizes may vary, and only Titanium Elite members will have guaranteed priority for their requested type of bed and room.
If guarantee is not met, guest compensation applies.
Guaranteed Platinum Elite/Titanium Elite Welcome Gift: Check out this when you check in: As a Platinum or Titanium Elite member,
you’ll receive a special gift upon arrival at participating hotels, with a choice of an amenity gift or points.
If guarantee is not met, guest compensation applies.