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Old May 9, 2019 | 10:32 am
  #4  
benji2227
10 Years on Site
 
Join Date: Dec 2014
Location: Switzerland; South Korea
Posts: 365
It isn't AFAIK but compliance with cabin crew instructions is written black on white.

If your goal is to get compensation for being asked to raise the headrest during meal time (and then allowed to keep it down), fair enough.

In my experience KE is stingy on compensations and I have been refused compensation for more serious issues such as screen problems on 10h+ flights.
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