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Old May 9, 2019, 10:00 am
  #37  
Score8
 
Join Date: Aug 2003
Programs: Bonvoy Amb; AA EXP
Posts: 1,136
The only burden on the customer is to book and pay for what they want...in this case a K bed. There is zero duty for the customer to complain immediately if they don't receive what they paid for. This is 100% a situation where either by accident or on purpose, the hotel provides the wrong bed type in the hope that the customer won't complain - usually because they have overbooked kings. Whenever they get called on it, evening or morning, its still a violation.
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