Originally Posted by
freedom2020
Personal banker? I only have the contact person during the application but not sure if he can be called my personal banker. Maybe give him a try.
Yes, the person in the branch who you applied through is your personal banker. They're basically supposed to be your main contact for benefits on the card, while the concierge number can help you with travel benefits (booking/rewards). I'd mostly just use the 800 number for billing questions that I couldn't get done through the website.