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Old May 9, 2019, 8:06 am
  #416  
happeemonkee
 
Join Date: Jun 2005
Location: T' North West
Programs: BAEC Gold
Posts: 655
Originally Posted by MFCC
We have to collect the headphones in at the end of the flight, once pax have disembarked and record the number. They then have to be security sealed in a bag. This is something we never did previously. If we collected and recorded fewer than 14 then it clearly isn't our fault. However, if we make no attempt to collect any at all and leave them on the seats in the cabin then I can imagine getting a fairly heavily worded email from a manager somewhere.
Thanks for the info MFCC. Has there been any feedback to BA about passengers complaining about the design of the headphones? Seen quite a few complaints on here about them being uncomfortable.
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