FlyerTalk Forums - View Single Post - Why don't displaced passengers call AA rather than stand in a long line
Old May 8, 2019, 11:23 pm
  #13  
BOSishome
 
Join Date: May 2011
Location: Hoboken, NJ
Programs: AA Gold
Posts: 194
From my experience, app rebooking is only dependable when you have a nonstop flight that has been cancelled... Very bad with delays/misconnects/etc...

Also bad when you’re connecting from somewhere and the last leg of your trip gets cancelled.

For example, I was on AA65 DFW-BOS last week which was canceled on the tarmac. I immediately was able to rebook on the first flight the next day... My seat mate was on a GDL-DFW-BOS routing and the app didn’t offer him options despite the fact that he was in DFW and his final destination was BOS.
BOSishome is offline