FlyerTalk Forums - View Single Post - Why don't displaced passengers call AA rather than stand in a long line
Thread: Why don't displaced passengers call AA rather than stand in a long line
View Single Post
Old May 8, 2019, 11:07 pm
  #12  
donotblink
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
AA really needs to reliably get better in app and on kiosk self service options. They should just let the agents help people that don't have minor issues. I've only been offered self service recommendation on a few of my IRROPS/OSO flights.
donotblink is offline  
Reply