Why don't displaced passengers call AA rather than stand in a long line
DFW was a mess today due to storms. My flight was 3 hours late to Chicago. The plane was at the gate the whole time but the cabin crew and FO/Pilot were sourced from another flight. Anyway, there was a line of people from C33 to C26 waiting to talk to the agents at the customer service desk. Can't all these re-bookings be handled over the phone? Honestly the line was 500 people....