FlyerTalk Forums - View Single Post - RTW re-issue concerns (merged thread)
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Old May 8, 2019 | 3:38 pm
  #287  
SQjunkie
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Originally Posted by 2old4coach
That is a very interesting situation.
On one hand Qr cause the problem on the May 8th departure. However BA controls the ex JNB ticket. By the time you receive this post it might be too late. I would ask BA, however in my experience, a change like that may be impossible at the agent level, and may need to be escalated to a higher level.That takes time. If you get the India call center, they always defer to BA central reservations as they do not seem to have any authority to change much on the phone. I have not had any luck with any issues at the India call center. Also, I have not had good experience at the agent level at LHR. I hope you can do better than I and I hope you prove me wrong! I would talk to both BA and QR. IMHO I would just fly to JNB and start the JNB RTW as is to not put the RTW ticket $$ at risk!
Please let me know what the result was.
Good luck!
I’m an hour out of Doha so we’ll see how it resolves. The challenge is that I need to join the meetings as calls so can’t catch the later JNB leg. I am worried I will be caught between the cracks - QR not feeling responsible for the RTW ticket and BA not feeling responsible for the QR delay! Will let you know how it pans out.
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