Originally Posted by
SQjunkie
Writing this onboard QR8 (hello fab Q Suite
).
I'm currently on two separate tickets
a) LHR-DOH-JNB 8th May
b) JNB-DOH-SFO 9th May (booked as part of a Oneworld RTW through BA)
I was only going to be in JNB for 9 hours for meetings. Basically arrive 9th May 09.50 and departing at 20.50. The LHR-DOH is very delayed and I just got an alert on the QR app to say that QR was "re-accommodating" me on the later DOH-JNB flight (landing at 15.00). This means it's pointless for me to be in JNB as I miss the meetings.
What I want to do on landing in Doha in 4 hours is drop the DOH-JNB and bring forward the DOH-SFO. However the RTW ticket rules mean I *
have* to complete the JNB-DOH sector.
1) Is it technically possible for QR to waive the ticket rules for the xDone flight and allow me to drop the JNB-DOH in these circumstances
without me losing the rest of the RTW sectors? And are my best chances with the ground staff at the airport or the BA GGL line (who did the ticket).
2) Bonus points for how I can get a refund for the DOH-JNB sector
3) Bonus bonus points for how to get the tier points and mileage (I know right. Very kiasu).
Thanks
That is a very interesting situation.
On one hand Qr cause the problem on the May 8th departure. However BA controls the ex JNB ticket. By the time you receive this post it might be too late. I would ask BA, however in my experience, a change like that may be impossible at the agent level, and may need to be escalated to a higher level.That takes time. If you get the India call center, they always defer to BA central reservations as they do not seem to have any authority to change much on the phone. I have not had any luck with any issues at the India call center. Also, I have not had good experience at the agent level at LHR. I hope you can do better than I and I hope you prove me wrong! I would talk to both BA and QR. IMHO I would just fly to JNB and start the JNB RTW as is to not put the RTW ticket $$ at risk!
Please let me know what the result was.
Good luck!