Originally Posted by
sfcharles1
that says it all. Once again the loyal customer comes last.
UA is a business, not a charity. If a public corporation isn't working to increase returns for its shareholders, its officers are breaching their fiduciary duty.
Originally Posted by
sfcharles1
And put the other miles to get status on other non-American carriers, whose loyalty plans and customer service are better.
Customer service? Sure, although I find customer service for 1Ks to be mostly fine. In-flight service is very hands-off, instead of obsequious, but that works fine for me. As for the loyalty plan, though: I'd be curious what loyalty plan would be better for a US-based flyer who (a) mostly flies domestic and/or (b) isn't likely to attain relevant status in multiple programs.
MileagePlus redemptions are going down the toilet, but my upgrade percentage this year is over 85%. Sure, a couple of those have been instrument-supported, but there are a lot of CPUs in there also.
Originally Posted by
sfcharles1
I now keep United because of the hub, nothing more.
I would rather connect up front than fly nonstop in the back. If I lived in SFO, I doubt I'd fly UA much at all.