“Increasing award prices for the most in-demand flights allows us to offer better returns for our shareholders....”

that says it all. Once again the loyal customer comes last.

I am so sick of United. Screw’em and the horse they ride in on.

I cut cut my miles with them to reach as
close to 1,000 miles above 1k as I can. And put the other miles to get status on other non-American carriers, whose loyalty plans and customer service are better.

I now keep United because of the hub, nothing more.