Originally Posted by
Misco60
If you're reasonably happy with the assigned seats on the 777 then wait until you've flown that sector and then apply for a refund on the grounds that you didn't get the seats you originally chose and paid for.
If you request a refund now you risk losing the assigned seats on the 777.
Yeah, that's kind of how I'm thinking...although they said they gave us new seats, which they didn't. Called after my original post to get new seats and the agent wanted to charge me for them until I insisted he check since we already paid for our original seats. Amazing that a company's customer service can be so bad, LOL.