Originally Posted by
Ellvizzle
Hello,
I am Platinum Elite. I made a 3 night stay many many months in advance (on points) at the Hotel de Berri in Paris. I have just received notice that they have some sort of buy-out on the hotel which is occurring during the upcoming reservation in 4 weeks.
My questions are:
a) I believe they should be paying in full for a new comparable hotel for those 3 nights, yes?
b) Am I entitled to being refunded my original points used, too?
c) And on top of the above, I am also entitled to an additional 90,000 points + $200?
."
Hotel de Berri - A Luxury Collection hotel - they covered in Ultimate Reservation Guarantee
The hotel not closed as they have a buyout - again still under t&c for Ultimate Reservation Guarantee
As btonkid say the walk is not have to be done at check in. Although in this case the time is 4 weeks ... which is quite far
As long as the reservation include member number and guaranteed by a credit card
If i read the t&c correctly, the compensation apply will be A and C
(if the hotel really have buyout for all 3 nights OP supposedly stay there)
There are no mention refund the paid/point for the stay as compensation.
The t&c only specify 2 things. (highlighted in red)
and the compensation is 90k points + usd 200
The t&c :
iii.
Ultimate Reservation Guarantee. To be eligible, Member's Loyalty Program Member Number and a valid credit card number must be included with the reservation. If a Participating Property is unable to honor the reservation,
it will pay for comparable accommodation nearby for the Elite Member that night and compensate the Member for the inconvenience.
A Participating Property must be open and operational for the Ultimate Reservation Guarantee benefit/compensation to apply. At The Ritz-Carlton® and St. Regis Hotels, the Ultimate Reservation Guarantee only applies to Platinum Elite, Titanium Elite, and Ambassador Elite Members. The Ultimate Reservation Guarantee is offered at the following brands: The Ritz-Carlton®, St. Regis, EDITION®,
The Luxury Collection, W Hotels, JW Marriott®, Marriott Hotels®, Sheraton, Delta Hotels®, Le Méridien, Westin, Autograph Collection® Hotels, Renaissance® Hotels, Tribute Portfolio, Gaylord Hotels®, Courtyard®, Four Points, SpringHill Suites®, Protea Hotels®, Fairfield by Marriott®, AC Hotels®, Aloft® Hotels, Moxy® Hotels, Residence Inn®, TownePlace Suites® and Element. The Ultimate Reservation Guarantee is not offered at the following brands: Design Hotels, Marriott Vacation Club, Marriott Grand Residence Club, and Vistana properties. Pursuant to section 4.1.c. if an Elite Member has a confirmed reservation, but is relocated from the property upon arrival, the Participating Property will pay the Ultimate Reservation Guarantee compensation in place on that date under the Program Rules. If an Elite Member receives Ultimate Reservation Guarantee compensation, then he/she is not eligible to receive additional Elite Benefits Guarantee compensation.