Originally Posted by btonkid12345

It doesn't need to be a walk on the day of arrival for the Ultimate Reservation Guarantee to apply. The only requirement is that your MR/Bonvoy # was included in the booking.

Also, I believe the Berri is already a Category 8. So unless the OP booked it as a Category 7, once the 90,000 compensation + $200 is processed, he can ask them to rebook at that rate or issue points to his account to cover the difference.



You qualify! Ask the hotel to pay out the Guarantee first, then file a case with phone support if they refuse for whatever reason. It doesn't say the walking/cancellation needs to occur on day of arrival. If someone is buying them out, then surely they knew these costs came with not honoring reservations.

Also, how many points per night did you pay for this hotel when you booked?