Originally Posted by
HHonors OUTSIDER
Thinking about this I can remember a Marriott before mobile check in give me keys with my name only at check in using the elite line. Also a Residence Inn using mobile check in giving me keys with name only. A SpringHill Suites and Courtyard using mobile check in giving name and last 4 of credit card and given keys. A Four Points using mobile check in given keys with name only. In all cases they didn’t know me. Many times keys stop working between noon and 2 pm for 4 pm check out and keys refreshed with no ID just name, room number and expired keys. In any of these examples was proper procedure not followed??
From what I've been told by a property, the guests name should never appear on the key card holder on mobile check-ins. Just the room #, just like w/ regular check-ins.
They have some card insert they're supposed to put in the key card holder for mobile check-ins to read/reference (photo of such in a different thread on FT) that has the name (but not room #), status (M, S, G, P, T, A), # of nights, room type, last 4-digits of CC) so they can say when you arrive, Welcome Mr HHonors Outsider, we've been expecting you, would you like to use the CC ending in blah, blah? And after they've checked you in, they had over the key card holder - without the cheat sheet card. That gets torn up afterwards.
Cheers.