Hello,

I would appreciate advice on what the Ultimate Reservation Guarantee policy should entail, as I presume this applies to my situation...

I am Platinum Elite. I made a 3 night stay many many months in advance (on points) at the Hotel de Berri in Paris. I have just received notice that they have some sort of buy-out on the hotel which is occurring during the upcoming reservation in 4 weeks.

My questions are:
a) I believe they should be paying in full for a new comparable hotel for those 3 nights, yes?
b) Am I entitled to being refunded my original points used, too?
c) And on top of the above, I am also entitled to an additional 90,000 points + $200?

I have never had this happen to me, so I am wondering if someone more knowledgeable would be able to shed light on this. I reviewed the T&C, but I wanted to make sure I am interpreting correctly.
The following is what the property tells me they will assist me with, but I believe I am entitled to more per the T&C, as I have asked above.

"If you wish, we can assist you by making a new booking to another Marriott hotels such as the Prince de Galles or Marriott Champs-Elysees. Both hotels are located close by to our property, they have indeed great locations too. However, as we do not have the access to book with your points directly somewhere else, we recommend you to book directly with your points by yourself. Then if you wish to do so, we will be able to cancel the booking with us for you.

Otherwise, we will be more than happy to assist you to book another hotel for you without using your points."