My rate was pre-paid and I used LifeExperiences gift cards at check-out. The way it normally works for pre-paid rates is that they refund the credit card, which they did. However today (several days after check-out) they re-charged my card without notice or anything, therefore reversing the credit. To top it off, points have not posted to my account. I called the hotel and was transferred to voice mail of the accounting department so now I will have to chase not only my money but my points too.

Another thumbs down for this property.