Sorry, yes, let me clarify
- The staff on plane were apologetic as they couldn't avoid the fact that the seats clearly hadn't been cleaned (even superficially).
- The plane was completely full, so I sat in the dirty seat and gave my boy mine.
- I was expecting an apology when we got back and I had to chase it
- When I spoke to the customer service team in maybe 2 minutes he offered 10,000 air miles as a good will gesture
- When I said no he immediately offered it to my son too
- The impression I got was he just wanted it done and closed
- There was no sorry in the letter, it was completely generic response talking about cleaning processes, equipment etc. You wouldn't have known it was relating to our experience other than the name and address.
I guess really I expected when back a letter from BA personal to our situation. Maybe my expectations are to high.