Originally Posted by
s0ssos
So I was asked for ID after going to the lobby to get my key redone for 4pm checkout (full service Marriott), after I had called At Your Service to request it and they told me to swing by to get my keys re-keyed.
They asked for ID, saying it is for security. Which I do not understand.
In explaining they said the key has no room information so telling them my name and room number means nothing. Someone could have that information.
So I said just send it up to my room and they said they would still need ID.
Are they just making this up or is it true? From a key the staff have no idea what room it is associated with?
I think it is the correct procedure. In case, you do not bring an ID, you can ask them issue the key and escort you to the room so that you can show them your ID.
You do not want the hotel just issue an keycard to anyone who can name your room number and your name right?