Originally Posted by
s0ssos
No, I disagree with the whole mentality that front-desk employees should be mindless automatons. I think that is why TSA is useless. Or most security in general.
Many people, even "low-level employees", have brains. And I think letting them use their brain is a good thing, not a bad thing.
While I agree that security theater is bad, it's not clear to me this is an example of it. And I while I also agree that most employees aren't brainless, social engineering is a thing, and works even on intelligent people when they genuinely want to be helpful (arguably, works *better* on intelligent people who have some discretion vs. people who stick to procedure because they know they won't get in trouble for it).
So it's not so cut and dried IMO.