Originally Posted by
corporate-wage-slave
I think it's unrealistic to expect BA to do some root cause analysis on why someone was moved, and as far as I know they don't do it anyway. Your best chance of finding out is when you have an airport agent in front of you talking to FMU. So I would take the equipment change / SIN-SYD overlay suggestions at face value.
True, but It’s a real frustration when ‘operational reasons’ are used but no explanation given. Particularly in cases like this where there wasn’t an aircraft change and no pax required those seats. Hopefully the OP will get some form of gesture given this seems to be the system getting it wrong.