So I was asked for ID after going to the lobby to get my key redone for 4pm checkout (full service Marriott), after I had called At Your Service to request it and they told me to swing by to get my keys re-keyed.
They asked for ID, saying it is for security. Which I do not understand.
In explaining they said the key has no room information so telling them my name and room number means nothing. Someone could have that information.
So I said just send it up to my room and they said they would still need ID.

Are they just making this up or is it true? From a key the staff have no idea what room it is associated with?