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Thread: AA "Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ
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Old May 5, 2019, 1:50 pm
  #221  
JJeffrey
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Join Date: Feb 2001
Location: RDU <|> MMX
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Posts: 12,567
Originally Posted by newyorkgeorge
I flew MIA/PHL yesterday morning. Y was oversold by 10 so I was rolled forward to F. I was not asked about having stickers deducted and would have turned down the upgrade for an early AM flight as I was already seated comfortably in 12F. In the past I've never had stickers taken in an operational upgrade. When I contacted AA today by phone I was told I would need to send an email to customer service, which I did. What are the chances I am refunded the 3 stickers, at least without a fight.
Your chances are good, but don't be surprised if emailing gets you nowhere. You need to call AAdvantage Customer Service (not the normal reservations number).

I've had stickers pulled before for companions for op-ups, and AAdvantage Customer Service has always reinstated them without any fight.
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