Originally Posted by
saccoNY
I am very appreciative for all the GS benefits but it’s so complicated sometimes and that to get somethings done takes layers upon layers of bureaucracy. If an agent is helping me for an hour each time its a huge drain on resources and they obviously cannot help anyone else.
i agree. Something as "simple" as applying upgrades to award tickets or using companion perks leads to a 30-75 minute ordeal where the agent struggles through the manual process to do whatever.
Considering the value of GS'ers , you'd think UA would invest a little to make these typical processes quicker so GSers can get on with things and agents can tackle the issue of other high value customers.