FlyerTalk Forums - View Single Post - Why is Delta's terminal in Orlando so bad?
Old May 4, 2019 | 11:22 am
  #1  
KBMIFlyer
10 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Jan 2005
Location: AVL (used to be BMI)
Programs: AA EXP, United, Delta, Amtrak, Hertz PC, AVIS
Posts: 767
Why is Delta's terminal in Orlando so bad?

I am usually an AA flyer, but I fly Delta on occasion and usually find them to be a fine airline. Usually well run with polite staff.

The exception to this is always Orlando. i know part of this is just dealing with families traveling to Disney, but the Delta setup seems to poor. The terminals are always so crowded. When I fly Southwest, American, or even Frontier out of Orlando, it is a much better experience.

Here is just a list from my recent flight yesterday, but my other experiences have been similar.

1. I always have bad luck with TSA pre-check here. I am not sure why, but the lines move at different speeds and I always have a slower employee. I think that is my bad luck.
2. The 70-99 gates only get one train, since international arrivals have the other train. So the trains are less frequent and more crowded. Couple that with the BA and Virgin London afternoon bank and you have a lot of passengers crammed in the trains.
3. The quick food choices are ..to be polite...bad. And a 5:00 on a Friday night, the line to Nathans' hot dogs is blocking the entrance to the 70-70 pier. You know the food choices are bad when Burger King has a long line. i will admit my pizza from MCO MKT was not all that bad.
4. I had to go to three restrooms to find one where the for the line for MEN was not out the door. Pity the poor women who are trying to use the restroom before or after their flights.
5. The worst part is the end of the 70-79 pier. Yesterday they were boarding an LGA 6:20 fight out of gate 78, ATL 6:30 flight out of 76, MSP 6:30 flight out of 72, LAX 6:40 out of 73, and a 6:50 SLC out of 75. It was chaotic, the poor gate agents trying to synchronize their boarding calls, people standing everywhere. I usually try and wait to board when I don't have carry on luggage, but I actually boarded quickly because being on the crowded a321 was actually more preferable to being in this chaos in the terminal.

So, not to be a rant thread, will this change long term? How will the gate's shuffle once the new south terminal is open? Any chance for better food options?

I should add, I did find the check in area and baggage drop very easy and convenient. I also think the Delta employees at Orlando are some of the best I have come across. I think Orlando would be one of the toughest stations to work.

Last edited by KBMIFlyer; May 4, 2019 at 2:31 pm
KBMIFlyer is offline