Tried to book a room for October time frame using points. Marriott website displayed rates and availability across various hotel choices. When I tried to log in to complete the booking, the website returned an error message. After few tries without success, I then tried using Marriott app, but the app could not complete the booking either.

I finally had to call Marriott customer service in China and the representative said that Marriott system is under maintenance and even she would not be able to complete the award booking for me!!!! Really? System maintenance at 10:00 AM China time (10:00 PM EDT)?????

If this was really a scheduled maintenance, why wouldn't Marriott's site at least return a message telling customers that the system is undergoing routine maintenance?

It has been frustrating trying to be Marriott customer lately.

Hooked!