Originally Posted by
writerguyfl
A single elite-level guest can provide a hotel with at most 365 room nights per year. A local company can provide thousands or even tens of thousands of room nights annually. In a scenario where we had to relocate either an elite-level guest who had never stayed with us or someone booked through our largest corporate client, we took the penalty and walked the elite-level guest.
I really get what you are saying even though I don’t think the your statement quite reflects the reality. After all a single corporate client guest can also only provide the hotel with at most 365 room nights a year.
I think the the bigger picture (at least for privately owned hotels) is to look at Marriott (Bonvoy) as a corporate client also providing guests to the hotel. What the hotel then has to decide is whether they can get away with upsetting upper tier elites or other corporate clients. Obviously in the hotel you worked in it made sense to upset the elite members than the corporate clients.