Join Date: Nov 2005
Location: SIN / CNX / SFO
Programs: UA GS, SQ PPS, Hyatt Globalist, Marriott Titanium, Hilton Diamond, Accor Gold
Posts: 1,253
8am: Arrived at Washington DC Passport Agency
8:30am: Renewal application Submitted
2:30pm: Arrived to pick-up (slip said 2pm)
3:30pm: New passport and old cancelled passport in hand
Overall, I was quite impressed and it was perhaps the most positive experience I've ever had interacting with a US government agency.