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Old May 2, 2019 | 1:36 pm
  #37  
Gig103
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Join Date: Nov 2013
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Originally Posted by longtimereader firstimeposter
Pursuant to section 4.1.c. if an Elite Member has a confirmed reservation, but is relocated from the property upon arrival, the Participating Property will pay the Ultimate Reservation Guarantee compensation in place on that date under the Program Rules.
(underline mine). Based on how I'm reading this snipped of the T&C, it explains why they called OP, probably trying to keep them from arriving.

I can't say I'm the least bit surprised at any of the accounts that when compensation is due, the story changes. That's why (segue to airlines since this is flyertalk) EU261 was implemented for air passenger rights, all as cash settlements.
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