Originally Posted by
DenFlyer23
Awesome, thank you! Great strategy on the prepaid card. I had two separate conversations with phone reps and was told 1. "It is an IT mistake and you shouldn't be charged this large of a deposit on an award stay," and 2. "Hotels in some of our more exotic locations have deposit requirements and will be charged." ...... ha, so much for training consistency.
The general Bonvoy phone reps are mostly terrible these days, so frankly I wouldn't trust anything they say on an issue like this. Best route would be to get an answer directly from the hotel itself.