Is all Autograph Collection hotels excluded via AA eshopping or is it just their wording? In AA website, it is worded as follow:

Mileage terms

Please note these terms & conditions: Rooms offered at specially negotiated rates, where the customer is required to be affiliated with or employed by a particular company or organization to receive the special rate (e.g., corporate rate, government rate or the Marriott employee rate) are not eligible. Rooms offered at specially negotiated rates for Marriott Bonvoy™ members (e.g. Marriott Bonvoy™ offer discount, Marriott Bonvoy™ offer package), with the exception of Marriott Bonvoy™ Member rates are not eligible. Rooms that are booked or upgraded and paid for using redeemed Marriott Bonvoy™ Points are not eligible. Rooms booked at the brands Ritz-Carlton Destination Club, Design Hotels, Bulgari, Atlantis, Autograph Collection, Bulgari Hotel, London, Joshua G.E. Medical Corp. Conference Center, Jesse Jones Rotary Conference Center, Marriott Ranch, Protea Hotel Amani Beach, Protea Hotel Mbweni Ruins, The Ritz-Carlton London, U.S. Postal Service Conference Center, Four Points by Sheraton Havana, The Cosmopolitan Las Vegas, Autograph Collection are not eligible. Not eligible on purchases made with coupon or discount codes that are not found on this site. Not eligible on gift cards, gift certificates or any other similar cash equivalents.

In Ebates website, it is worded as follow:

Exclusions: Cash Back is available only on completed hotel stay. Cash Back is not available on airfare, car rentals, vacation packages, gift cards, rooms offered at specially negotiated rates, where the customer is required to be affiliated with or employed by a particular company or organization to receive the special rate (e.g., government rate or the Marriott employee rate) and rooms that are booked and paid for using Marriott Rewards Points. Cash Back is not available at the following brands: Ritz-Carlton Destination Club, Design Hotels, Bulgari, W Hotels; and at the following properties: Atlantis, Autograph Collection, Bulgari Hotel, London, Joshua G.E. Medical Corp. Conference Center, Jesse Jones Rotary Conference Center, Marriott Ranch, Protea Hotel Amani Beach, Protea Hotel Mbweni Ruins, The Ritz-Carlton London, U.S. Postal Service Conference Center, Four Points by Sheraton Havana, The Cosmopolitan Las Vegas, Autograph Collection.

I made a booking on 15 Mar 2019 when AA had 10 miles per $ spent, for 7 nights at Prince Sakura Tower, Tokyo, an Autograph Collection hotel. The stay completed yesterday 01 May 2019.
In my eshopping acount, under Store visits it shows this:




However, on the eshopping account, it's not listed under transactions tab. Does that mean its not eligible?

I contacted CS 2 weeks ago to query this but their reply says it is excluded according to their Terms and Conditions, but website such as Ebates word it clearer to say what brands are excluded and which hotels specifically are excluded like Atlantis Autograph Collection.

Does anyone have experience in this and know how I can respond to get the miles credited?