FlyerTalk Forums - View Single Post - Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
Old May 1, 2019 | 7:29 pm
  #391  
DaveInLA
All eyes on you!
10 Years on Site
 
Join Date: Sep 2012
Posts: 4,436
No points posted for recent stay— be patient? Or request missing points?

My wife and I (and our baby) just completed 5 nights at Hawaiian Village. The first 3 nights were revenue nights (AAA rate), the last 2 were awards. We contacted the reservation dept to link the reservations so we stayed in the same room, but they maintained their own confirmation numbers. We checked in on 4/23 and out on 4/28, and on the (Diamond) account today we see the 2 stays. Both stays show 0 points earned. The receipts clearly show the proper expenses, including restaurant charges and resort fees. Do the stays show up before the points do? I don’t remember ever running into this scenario before (stay shows up but 0 points), but maybe I don’t usually check the account so soon. Wait? Or request missing points now?
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