FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,045
Now if only the receptionists at my regular HP would stop saying "check in is at 3pm sir" and force me to DYKWIA...
Is it really that hard to train staff to take the guest's name, do some furious typing and then say "no rooms available yet" if that's truly the only option...