Originally Posted by wmathlener

During the current strikes at SAS i found myself frantically trying to make sure my parents make their flights after I got informed that their flights are being cancelled (tomorrow). I spent the entire day and energy speaking to an AI bot on the Tavellink website which was a waste of time. After insisting I want to speak to a human they eventually called me up. They kept pushing me to take a refund or that they could rebook the flights two weeks in advance. This was no option since they would fly back out of Europe before the return date. SAS then offered to rebook flights a week later which would also leave them two days in Norway - after flying and travelling for over 8 hours to reach the North this was unreasonable for 70year olds. I found other options with Norwegian but they were not willing to rebook flights with them as it would cost too much money. And at the end of all this confusion the agent of Travellink tried to force me to make a decision as to what I want to do.

So, flights got cancelled, I spent the entire day writing, calling, trying to figure out what to do, and when they finally open to negotiate it is totally in their control and they try to manipulate you just to be done with it.

No thanks SAS or Travellink